This response from Jeff Tabares is complete bull and is canned, if you look at epinions you will see the same reponse over and over again.
Do not believe this Jeff Tabares person. I had tried to order from this website as well and had the exact same problems that many other people have indicated. I called the post office and got the *exact* same information, these people pay for the shipping labels and nothing else.
I also got the *EXACT* same "mail server problem" emails that others victims had received from this company.
I have filed a formal complaint with IC3 (Internet Complaint Referral) and I suggest that everyone else does so as well.