This is a scam, any official Nordvault communication by email would be sent from thier own server and the reply address would be XXXX@nordvault.com You would not be replying to a free google mail address.
The scammers will hide behind real web sites and names, then deal with you through a gmail or yahoo address, you are NOT dealing with the company you are dealing with a scammer and the company know nothing about it.

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