Hi -

I am wondering if there is any place in addition to the IC3 where I should report credit card fraud? I called my local police department and they told me about the IC3 site. Following is the report I posted - I am open to any other suggestions as well. I sell artwork and have never encountered this sort of situation before.

Thanks for any input!

REPORT:
<<On April 15th of this year there was an order placed on my website for $188. (This order consisted of four double-matted, limited edition art prints.) I use PayPal Pro for merchant processing of customer credit cards at this site. I shipped the order via USPS with Delivery Confirmation on April 17, 2007. I also called the phone number on the order to confirm the order with the customer. (April 16, 2007 at 8:35 am est.) The package was marked "delivered" on the USPS website: April 19, 2007 at 11:49 am.

On May 29 I received a dispute notice from PayPal requesting a "chargeback" on this order. I immediately supplied PayPal with all of the pertinent information, including the Delivery Confirmation receipt and information that I had phone records to backup calling the customer.

Several weeks went by, and I was then notified by PayPal on June 15 that the matter was closed - no funds were removed from my account and no further action was required.

On September 18 (months later) I received a notice from PayPal of a "chargeback reversal" in the amount of $188 plus a $10 fee.

I spent a good part of the morning of September 19 on the phone with PayPal. Their response was that they could/would do nothing more. I am now out the artwork, the original money and added fee.>>