My name is Pam Vanderbilt. I am the Customer Service Manager at Trillonario.com and I noticed that some users on this forum have doubts about our service. Because we believe that this is an important forum comprised of sophisticated individuals that enjoy playing the lottery in an honest way, we would like to open an open channel of communication with its users.

I have read some false accusations - exaggerated and unfair to be sure - in relation to Trillonario.com and the service we provide. But most importantly, is that we all can see an open channel of communication where doubts can be put to . If you have any doubts that you would like to post here, please do sorest permanently. If you would like to write me directly, you can do so at pam in trillonario.com (please replace @ for ‘in’ )

Duey: as far as your post and your experience, I was able to trace down the history in your account and I would like to offer an explanation:

- on Oct 5 you bought a Mega Millions subscription
- on Oct 6 you wrote to Customer Service inquiring about renewals and Lorena answered the same day explaining the process to you. You then wrote back saying that you didn’t want your account to be automatically renewed.
- on Oct 9 Rebecca marked your subscription to not automatically renew and wrote and acknoledgement back to you.
- Your subscription was picked up by our renewal service and was renewed for the Nov 16 drawing. I can’t explain why this happened but I can say this to you it was an honest mistake and we fix our mistakes. The next email I see from you was on Friday Nov 16 afternoon where you ask to be cancelled.
- On Nov 20, Lorena cancelled your renewal, wrote an explanation to you, apologized and refunded 100% of your money even though 2 tickets were already played on the renewal. We thought this was the appropriate way to proceed since you never intended to have your subscription renewed on the first place.

We take pride in what we do. I love my position as Customer Service Manager at a company that takes Customer Service so fanatically. I am fanatic about this too. We have many many thousands of happy subscribers that play with us every drawing and even more subscribers that play when the jackpots are high. We established our name based on an honest and dependable service where people can count on us to do what’s right. We will stop at nothing short of doing exactly that.

Duey, we would love to see you back and I promise we’ll make it right to you. If you do decide to come back, please write to me first. I will make sure you get the red carpet this time and I’ll make it worth your while. By now, you should have had the money back for a few days and understand that we are an honest company that ALWAYS will stand by YOUR side.

I will be monitoring this posting for a few days and I promise to reply to any issues anybody might have. I love this job. I love Trillonario.com and I hope you will too.

Best to all and GOOD LUCK!!!!

Pam
trillonario.com