Originally Posted by Lakebum9

Hello,

In response to is Dhgate Official? Let me just say I have placed several orders from Dhgate over the last several months. So far the items I have received are not AUTHENTIC as claimed. Even though each time I have confirmed with the seller THAT THEY WERE prior to ordering. I now have plenty of counterfeit products for which I CANNOT sell! I do not appreciate the fact that I have wasted good money and have been lied to by these sellers.

My question is this, how do you go about getting authentic items and not copies on Dhgate? Note: I did not purchase cheap products. Also when you bring the problem to the sellers attention what do you do when they refuse to respond and/or work with you to resolve the issue? I have tried contacting customer service without success. Bottom line is sellers on this site NEED to ACCURATELY DESCRIBE THEIR PRODUCTS. Otherwise it gives Dhgate a bad name and it appears to be a place just to get SCAMMED.