Dear MXgrl358

Welcome to this forum. Thank you for trying to help but you posted the mails without sender's e-mail address with full headers to locate where come the mails from.
I edited your first post and your e-mail removed to protect your privacy.
It is obvious that both mails come from a scam using a free mail and are not from the official mail of the real company.

__________________
Better safe than sorry
To view links or images in signatures your post count must be 15 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 15 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 15 or greater. You currently have 0 posts.