04-19-2008, 05:15 AM
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Junior Member
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Join Date: Apr 2008
Posts: 8
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Items return, Dhgate stalling, kept my money!!
Quote:
Originally Posted by Lakebum9
Hello,
In response to is Dhgate Official? Let me just say I have placed several orders from Dhgate over the last several months. So far the items I have received are not AUTHENTIC as claimed. Even though each time I have confirmed with the seller THAT THEY WERE prior to ordering. I now have plenty of counterfeit products for which I CANNOT sell! I do not appreciate the fact that I have wasted good money and have been lied to by these sellers.
My question is this, how do you go about getting authentic items and not copies on Dhgate? Note: I did not purchase cheap products. Also when you bring the problem to the sellers attention what do you do when they refuse to respond and/or work with you to resolve the issue? I have tried contacting customer service without success. Bottom line is sellers on this site NEED to ACCURATELY DESCRIBE THEIR PRODUCTS. Otherwise it gives Dhgate a bad name and it appears to be a place just to get SCAMMED.
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I got bad/damage/poor quality and not authentic.and unsellable. 2 sellers didn't bother to send anything. I made Dhgate very aware that I was requesting a refund. From all four sellers. 1 order was sent directly to Dhgate.
Still with them knowing all this, and they kept stalling with a refund is being process. Then on the last day that they set, they tell me my funds are being release to the seller. And Dhgate knew order was sent back, I even sent dhgate pictures! Yet they still they lied saying be patient its coming the refund is coming we're working on it.
But now they send me an email saying the funds are being release to the seller. THAT IS OUTRIGHT STEALING AND LARCENDY AFTER TRUST! I DID EVERYTHING THEY TOLD ME. I SENT PICTURES AND CONFIRMATION NUMBER TO TRACK THE PACKAGE BACK TO SELLER. AND STILL HAVE NOT GOTTEN MY MONEY. THANK GOD I USED PAY PAL AND AMERICAN EXPRESS! And the button they say at the end of the dispute page to Submit to Dhgate NEVER
came up! I kept looking for it. So I had to send them e-mail by yahoo.
DHGATE IS JUST A MEANS FOR PEOPLE IN CHINA TO STEAL--GLOBALLY!
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