People,
I too was scammed by PlanetDVDstore. I hope this response isn't too long but bear
with me. When I read the ad for the PlanetDVDStore I like everybody else assumed
the DVDs were legitimate. After I received them and found the containers broken,
disks that wouldn't play and locked up my player I proceeded to try and get my money
back. The first thing I did was try to contact Tech Support. Numerous times I tried to
contact Tech Support and Customer Service. No luck. I contacted my Credit Card service
filed a dispute. What the CC company told me was that as long as I had the disks in my
possession there wasn't much they could do. They said if I returned the disks and the
PlanetDVDstore wouldn't give me a refund they could go after them. Being the obstinate
A'Hole that I am I proceeded to try and find the address of the company that sent me the
disks. After 6 months of searching I finally found it. After finding it I emailed Customer
Service again, knowing that they were receiving my email but not responding, and sent
them the attached email, (PLEASE READ FROM BOTTOM UP). Since I can't post
email addresses you will have to figure out the addresses yourself.
================================================== ================================================== ======================================
From.... Kathy Connor mailto: storediscsmania (at) gmail (dot) com
Sent.... Sunday, September 13, 2009 5:40 AM
Subject.... Re... Customer Contact: Returning Order
Hi,
Thanks for your e-mail.
In this case, we will be able to arrange for your order to be returned for a refund less shipping charges.
Please send the items to:
Name : Lin SX
Address (street) : Guangzhou shi san yuan li 57 hao
Postal Code : 510400
City: Guangzhou
Country : China
Please send it via normal registered mail.
Please let me know when you have sent it, so that we can process your refund for you at once, thanks,
Kathy
Support Desk
PlanetDVD Store
I want to return for a full refund.
--------------------------------------------------------------------------------
From.... Kathy Connor mailto: storediscsmania (at) gmail (dot) com
Sent.... Saturday, September 12, 2009 6:04 AM
Subject.... Re.... Customer Contact: Returning Order
Hello,
Thanks for your e-mail and update.
We appreciate all feedback, both positive and negative.
Please keep in mind an Official DVD Collection has never been released for this series and what you received was a Collectors/Fan Version.
If you are not pleased with your purchase, we offer 2 options:
1. Receive a $160.00 REFUND and KEEP the DVD Collection
-OR-
2. Return the DVD Collection and get a Full Refund (less shipping)
Either way, please reply to us with your order number and your preference, and we will take care of this right away.
Please do not just send the item back, if option 2 is what you pick (we will provide an address for shipment back).
We have very detailed return instructions.
Thanks again for your feedback, and we look forward to hearing from you.
Best regards,
Kathy
Support Desk
PlanetDVD Store
----- Original Message -----
From:
To............. Kathy Connor
Sent............ Friday, September 11, 2009 11:13 PM
Subject.......... RE............. Customer Contact: Returning Order
The quality is horrible, half the DVDs don’t work, freeze up my DVD player and I’m not into pirated videos.
I’ve sent numerous emails to the support department without response and I have become disgruntled by this
whole process. I just want to rid myself of this problem. So I either want an RMA number or I will send them back without
one.
--------------------------------------------------------------------------------
From.... Kathy Connor mailto: storediscsmania (at) gmail (dot) com
Sent.... Friday, September 11, 2009 6:30 AM
Subject.... Re.... Customer Contact: Returning Order
Hi,
Thanks for your e-mail.
Please kindly note that an Official DVD Collection has never been released for this series and what you received was a Collectors/Fan Version.
It will not be a problem to arrange for your order to be returned.
Can you please kindly let us know what the issue with your order is? We will be sure to have this resolved for you at once.
Best regards,
Kathy
Support Desk
PlanetDVD Store
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You have received this notification from us because you are a registered user or you or some other registered user requested some information for you from our store.
-------------------------------------------------------------------
Customers need help!
Customer info:
---------------------
First Name:
Last Name:
Address:
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Country: United States
Phone:
ORDER # (for Order Questions):
Subject........ Returning Order
It took me awhile to find your address but I finally did so I'm returning this junk to you. I don't care who uses it but the Credit Card company told me to send it back with tracking so I can get my money back. Also I'm posting the address on the internet forums to all of the other disgruntled people who want to send back their junk.
================================================== ================================================== =======================
After reading the email I got a response from Customer
Service telling me where to send the disks. I sent them back and the
money has been returned to my CC.
I hope this info will help those who want to pursue this. With this information it
shouldn't take you as long as it did me.
Last edited by Nemesis; 09-27-2009 at 04:49 PM.
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