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  #81 (permalink)  
Old 09-04-2009, 02:11 PM
sickofscams sickofscams is offline
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Cool easy savers

I just called the 1-800-355-1837MD number and spoke to helen. She said my membership is cancelled and gave me a confirmation number. She also informed me there will be no more charges to my credit card. I certainly hope this is true. She apologized for any confusion so I assume they know it is confusing to people. . How sad we cannot just order something without being scammed.

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  #82 (permalink)  
Old 09-04-2009, 05:50 PM
tlmeyerink tlmeyerink is offline
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Default

I just noticed this on my account after... 19 MONTHS!!! After calling the number and finding out it was my BIL who used our card they told me (with no questions asked) they could only credit the card for 12 months and the other 7 months will be refunded by a check to my BILs address and name since he is the one who's name it's under. But let's just see if this really happens....

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  #83 (permalink)  
Old 09-24-2009, 05:44 PM
nathanblair nathanblair is offline
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I caught it after only 3 months and 2 bills. I too, sense that they are aware this is causing issues with customers. It just makes me wonder...

With multiple pages of google listing angry reviews on several forums, blogs, and websites, why is this company still currently operating? Isn't this bad business? Can't something like this be shut down, if THIS many people are angered by it? And why on earth would a highly reputable company such as Pro-Flowers endorse such a thing?

Very curious.

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  #84 (permalink)  
Old 09-26-2009, 01:38 AM
nathanblair nathanblair is offline
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Default Email to Pro-Flowers

Hey Everyone,

Just wanted to share this e-mail conversation I've been having with Pro-Flowers. If I get a reply, I'll be sure to update. Hopefully this will start the progression toward improving this issue for future buyers.



Quote:
from Caroline Segars
to Nathan Blair
date Fri, Sep 25, 2009 at 12:35 PM
subject We listened to your ProFlowers survey comments
mailed-by providecommerce.com
hide details 12:35 PM (7 hours ago)



Dear Mr. Blair,



I was recently forwarded your site feedback posted to the ProFlowers website and would like to discuss it with you. As our customer experience is up the upmost importance I would love to hear about yours and make sure that we are providing a positive experience for everyone. I would be more than happy to discuss your experience with you.

I was informed by your comments that you enrolled in our EasySaver Rewards partner program and that enrollment in this program was not your intention. I have called EasySaver Rewards on your behalf in order to cancel your membership and procure a refund. When I called I found that the membership had already been cancelled. I then had them refund the charges of $29.90 (2 months x $14.95) and $1.95 so that your membership has been refunded in full. We have a partnership with EasySaver Rewards where we provide the opportunity to enroll in their service though our “order confirmation page” after you place your order with us; as such we would like to apologize for any confusion you may have had over the enrollment process with our partner offer.

One of the incentives you were offered to try the program was a $15 gift code (like a gift certificate) to the ProFlowers site. I noticed that you have yet to use this gift code and I would like to make sure you know you are still welcome to use it at any time. Your gift code is **************. You can enter this gift code on the billing information page at the end of your order. I have also noted this gift code on your account. Should you prefer to order via phone, any of our customer service agents will be happy to apply this credit to your purchase.

If you have the opportunity and would like to discuss this with me in further detail, my phone number is 858.909.3785. I am typically in the office from 8am to 5pm, Pacific Time. I am also always available via email. Please don’t hesitate to contact me if there is ever anything more I can do for you.



Sincerely,


Caroline Segars
Special Programs Associate
provide-commerce
4840 Eastgate Mall
San Diego, CA 92121
Phone: 858.909.3785





from Nathan Blair
to Caroline Segars
date Fri, Sep 25, 2009 at 8:17 PM
subject Re: We listened to your ProFlowers survey comments
mailed-by gmail.com


Caroline,

First, thank you. It was very kind of you to arrange a refund of the charges. It wasn't my intention to ask for a refund, since I agree, that it was partly my own fault for not catching this sooner. My intention, more so, was to point out the fact that many of your customers are complaining, and by doing a Google search for "easy saver" you'll see several pages listed, full of angry complaints. I have yet to see a positive review, and most of them mention that they've run into this problem through ProFlowers.

It seems, just like my case, that a lot of your customers are unaware that they are being billed for a service they do not wish to use. I saw on one forum that a customer hadn't realized they were being billed the monthly $14.95 until 19 months afterward! That totals $284 of unnecessary credit charges! On one hand, the terms of Easy Saver are clear. On the other hand, it seems to be a deceptive ploy to confuse people into continually investing money into this service unknowingly.

I guess my point is that while Easy Saver can't technically be considered a scam, customers will less likely return to your business after learning that instead of "saving" money, they've actually lost it.

I hope that by bringing this to your attention, you may consider a more consumer friendly approach to providing discounts.

Best Regards,
--
Nathan D. Blair

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  #85 (permalink)  
Old 10-09-2009, 10:11 PM
chinaman4u@aol.com chinaman4u@aol.com is offline
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Default Easy Savers

I discovered this because I couldn't figure out what a $14.95 charge on my checking account came from so I searched "easy saver" and found this.

Called 1 800 355 1837 and gave them my information, and nicely and politely ask that they cancel further billing and promised to refund for the past 18 months that I have been charged.

A relatively painless, hasslefree call... now we'll see if I get my money back totaling $270.00!!!

I specifically said, "Hi...I never signed up for this service through Proflowers, I would like to stop further charges and talk about a refund." Her immediate answer was, "Is this through a debit card or credit card?" Then since it ws through debit, she offered a 12 mo refund through the bank card and the additional 6 mo through a check mailed to me.

-herman

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  #86 (permalink)  
Old 10-17-2009, 10:26 PM
chinaman4u@aol.com chinaman4u@aol.com is offline
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Default

All monies has been refunded!

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  #87 (permalink)  
Old 10-27-2009, 03:16 AM
gcowe gcowe is offline
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Join Date: Oct 2009
Posts: 1
Thumbs down Easy Savers

I have been reading the many posts about the Easy Saver scam!!.
Most got into trouble when placing an order thru ProFlowers. I also feel that I have been scammed by Easy Saver but I did not order any flowers! My order was from Oriental Trading .

When I was ready to complete my order and was in their shopping cart; a window popped up offering a $15 coupon which would apply to my next purchase.

I did select this FREE OFFER, however, was not able to receive the FREE coupon as an error occurred. Since I didn't complete the coupon offer I preceeded the Oriental Trading Shopping Cart to complete my transaction.
Never giving the free coupon offer another thought. I have ordered from this company many times in the past, but somehow, EASY SAVER got my Credit Card information and charged my CC Account starting (May 2009) $14.95. Not only did they charge that month, they charged my card every month for the last 6-months, and since my husband pays our bills I never noticed it until he brought it to my attention when he ask about this amount that was recurring every month.

I have no idea how EASY SAVER obtained my personal CC information but it has caused me to think twice about on-line shopping. As a result I must advise my Credit Card Company and probably must have them issue me a new card. What a shame as I have had the same card since 1985 and am an avid on-line shopper.

In addition I feel that the Texas Attorney General's office must be notified, as well as the BBB. If anyone has any suggestions please post.
I only hope this information will benefit another poor soul that loves to shop on-line.

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  #88 (permalink)  
Old 11-19-2009, 03:59 PM
wedge40 wedge40 is offline
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Join Date: Nov 2009
Posts: 1
Default

I'm gettitng ready to call easy saver and see about getting a refund for at least 12 months.
I have not read the whole thread, but what I'd like to know is just what service am I suppose to be getting for $14.95?

Wedge

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