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I just called the 1-800-355-1837MD number and spoke to helen. She said my membership is cancelled and gave me a confirmation number. She also informed me there will be no more charges to my credit card. I certainly hope this is true. She apologized for any confusion so I assume they know it is confusing to people. . How sad we cannot just order something without being scammed.
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I just noticed this on my account after... 19 MONTHS!!! After calling the number and finding out it was my BIL who used our card they told me (with no questions asked) they could only credit the card for 12 months and the other 7 months will be refunded by a check to my BILs address and name since he is the one who's name it's under. But let's just see if this really happens....
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I caught it after only 3 months and 2 bills. I too, sense that they are aware this is causing issues with customers. It just makes me wonder...
With multiple pages of google listing angry reviews on several forums, blogs, and websites, why is this company still currently operating? Isn't this bad business? Can't something like this be shut down, if THIS many people are angered by it? And why on earth would a highly reputable company such as Pro-Flowers endorse such a thing? Very curious. |
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Hey Everyone,
Just wanted to share this e-mail conversation I've been having with Pro-Flowers. If I get a reply, I'll be sure to update. Hopefully this will start the progression toward improving this issue for future buyers. Quote:
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I discovered this because I couldn't figure out what a $14.95 charge on my checking account came from so I searched "easy saver" and found this.
Called 1 800 355 1837 and gave them my information, and nicely and politely ask that they cancel further billing and promised to refund for the past 18 months that I have been charged. A relatively painless, hasslefree call... now we'll see if I get my money back totaling $270.00!!! I specifically said, "Hi...I never signed up for this service through Proflowers, I would like to stop further charges and talk about a refund." Her immediate answer was, "Is this through a debit card or credit card?" Then since it ws through debit, she offered a 12 mo refund through the bank card and the additional 6 mo through a check mailed to me. -herman |
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I have been reading the many posts about the Easy Saver scam!!.Most got into trouble when placing an order thru ProFlowers. I also feel that I have been scammed by Easy Saver but I did not order any flowers! My order was from Oriental Trading . When I was ready to complete my order and was in their shopping cart; a window popped up offering a $15 coupon which would apply to my next purchase. I did select this FREE OFFER, however, was not able to receive the FREE coupon as an error occurred. Since I didn't complete the coupon offer I preceeded the Oriental Trading Shopping Cart to complete my transaction. Never giving the free coupon offer another thought. I have ordered from this company many times in the past, but somehow, EASY SAVER got my Credit Card information and charged my CC Account starting (May 2009) $14.95. Not only did they charge that month, they charged my card every month for the last 6-months, and since my husband pays our bills I never noticed it until he brought it to my attention when he ask about this amount that was recurring every month. I have no idea how EASY SAVER obtained my personal CC information but it has caused me to think twice about on-line shopping. As a result I must advise my Credit Card Company and probably must have them issue me a new card. What a shame as I have had the same card since 1985 and am an avid on-line shopper. In addition I feel that the Texas Attorney General's office must be notified, as well as the BBB. If anyone has any suggestions please post. I only hope this information will benefit another poor soul that loves to shop on-line. |
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