Originally Posted by tenwor

DO NOT buy anything from this website. they advertise authentic apparel and accessories and they put up pictures of the authentic items when, in reality, they do not actually sell them.

Originally Posted by llx

Dear tenwor,

This is Fiona from DHgate customer service department.

DHgate is not in favor of fakes. If you have a specified order number, please let us know. We will check items.

Thanks for your concern and wait for your early reply.

Best regards,

Fiona

Originally Posted by forumtrollx

I am in the process of losing a little over $100 from this site.

This past weekend, I ordered some items and was supposed to receive a discount from the seller. Of course the seller just said 'oops my fault sorry for not giving you the discount. Order from me again and next time I will give it to you, I promise.'

Also, today I found out that the items are a cheap fake. No resale value at all.

Contacted DHGATE customer service to cancel the order and of course there is no reply.

To sum up:
1) I ordered items on Saturday, was supposed to get a discount for ordering multiple copies,
2) Did not get the discount from the seller
3) Found out the items are a cheap fake
4) Contacted customer service to cancel the order on Sunday - no reply yet.

At least it was not thousands of dollars that I lost.
I don't believe for a moment that DHGATE is just a outlet for sellers. From the interaction that I have had so far, I do believe that DHGATE is a company that has HIRED these so called 'sellers' to make it look like the site is legit. In other words, the 'sellers' are just employees of DHGATE.
I'll update this post as needed.

UPDATE 5pm EST, Sept 7.
Still no reply about the cancellation notice that I sent to DHGATE customer service.
But funny, I got an email from them a few hours ago confirming that they DID charge my paypal account and that the order was being shipped. Customer service did not even acknowledge that they did or did not receive my cancellation notice.

Updates coming soon.

Originally Posted by shkammed

I ordered a watch I had been searching around for one bay but it was going for $400+ dollars. I typed the watch 'Seiko Sportura' into google and one came up on Google from Dhgate.. The cost was $120 + tax. I payed via paypal and I read some of Dhgates buyer protection policies and they say that dhgate holds a buyers money and only releases the money to the seller when a buyer receives their item and is satisfied with it.

BUT!! what happens to you when you experience what I did? The seller provided a tracking #, it never worked always came back as "not correct tracking # try again" or something like that... Here's the scam.. I wrote to the seller about the tracking # and he happily ignored my emails.. There is a time frame where if you choose to dispute a seller you have to wait for that period to end I believe it's 15 days.. So that was 15 days of ignoring me. Finally the days went by as I grew more angry with each passing day.. Now that the time frame expired the seller of course emailed me back he said "dear, your watch was lost in mail, choose another watch from this link" I didn't understand this but out of curiosity I clicked on the link and there was about 25 thumbnails of watches.. none of them of course were a Seiko Sportura watch which is what I was interested in. So, I said to dhgate in the dispute window that I didn't want any other watch offered to me and that the seller said my watch got lost in the mail (yeah right) and he doesn't have another one of the same watches so I asked for a full refund.. Sounds reasonable right? Well..

Now Dhgate ignored me.. they were "reviewing" my request for a refund.. at this point dhgate should have refunded me my money but they didn't.. without any authorization from me Dhgate said "the seller sent you another watch, it is in the mail" and she provided a real tracking # this time. I said to her who by the way the dispute lady is always named 'Annie Li'.. So I said to Annie Li "why did you allow the seller to send me another watch when I don't even know what he is sending me" Anni Li ignored that question. So, I'm thinking okay.. maybe my watch is finally going to arrive.. which if it did I would have been fine with that.. So there's a box outside my door from China I open it up and inside there's a small box that says 'swatch' on it? Inside the box, there is what looks like a little boys black, plastic watch with a thin rubber strap? Now rememeber I had paid $121.00. So I began to reply again in the dispute window when the following happened...

Annie Li ignored me for a long time.. I was growing more and more frustrated with each day she ignored me too.. imagine my experience so far? After explaining the watch I recieved was a fake and also a toy, Anni Li told me to attach a photo of it as proof.. what if I didin't know how to do this or have a digital camera? But I do know how and I have a camera and I did this.. then she said "send a copy of the shipping label" what if I had thrown the box away? Well, I didn't and I scanned a copy of it, converted the scan to a file and had to shrink the image all the way down to 144k (good luck if you dont' know how to do this) or it won't send. Funny too how about 5 attachments didn't go through but the 6th one showed up in the dispute window. So there you go Anni Li, there is the photo of the watch and a photo of the shipping label.. Can I have my money back now? No..

Annie Li now said to me that she has to talk with the seller.. this took a few days.. she got back and sent me some automated reply about 'sending merchandise back to seller is expensive and it's recommended that you get a partial refund' Then to my shock there was an offer "will you accept $35USD partial refund? Please get back to us" So I paid $121.00 was sent a toy swatch that I didn't order or want and now the seller who appears to be in complete control here, wants me to pay him $85.00 for it? So, I picked up the telephone..

I called China.. yeah I did.. I spoke to a Chinese girl, she sounded very young.. she was more or less begging me to take some small amount of money as a partial refund "will you take $55USD" she said. NO!!! I yelled and screamed.. WHAT IS THIS, WHAT IS GOING ON I THOUGHT MY MONEY WAS SAFE WITH DHGATE? Sorry, she said "Anni Li will see how much the seller will settle for partial refund. My next email to Annie Li was really nasty, I went to Paypal and began a dispute there.. today Anni Li responded to it here is what she wrote...

"we have already checked on the status of the order. It appears that you have received the goods, so the reason for this dispute is wrong. We sincerely suggest you should close this paypal dispute and open another dispute, for the reason "not as described".

Meanwhile we found you had escalate the dispute to DHgate, our colleague will do utmost to help you out.

Please feel free let us know if you have any question.

Best wishes for you."

Originally Posted by forumtrollx

It's a scam. Call your credit card company, or Paypal.

I'm just surprised that PayPal still lets DHGATE keep using the same account to scam people. No conspiracy theories, but if you google DHGATE, many of the results for them say that they are 'the largest paypal customer in Asia.' Maybe that's why paypal takes no action against them.

From Google:
"DHgate is proud to be PayPal's largest client in the Asia-Pacific region , and it is your one-stop solution .... "

Originally Posted by shkammed

I ordered a watch I had been searching around for one bay but it was going for $400+ dollars. I typed the watch 'Seiko Sportura' into google and one came up on Google from Dhgate.. The cost was $120 + tax. I payed via paypal and I read some of Dhgates buyer protection policies and they say that dhgate holds a buyers money and only releases the money to the seller when a buyer receives their item and is satisfied with it.

BUT!! what happens to you when you experience what I did? The seller provided a tracking #, it never worked always came back as "not correct tracking # try again" or something like that... Here's the scam.. I wrote to the seller about the tracking # and he happily ignored my emails.. There is a time frame where if you choose to dispute a seller you have to wait for that period to end I believe it's 15 days.. So that was 15 days of ignoring me.